To initiate a return, contact us at returns@facesphases.com .
If your return is approved, we’ll provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Refund Policy
Our return and refund policy for Faces/Phases
3-DAY RETURN POLICY
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
All return requests must be initiated within 3 days of delivery. Items must be unworn, unused, and in original condition with tags attached and original packaging. Proof of purchase is required.
HOW TO START A RETURN
DAMAGES AND ISSUES
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us within 24 hours so we can resolve the issue.
EXCEPTIONS / NON-RETURNABLE ITEMS
Sale items, custom or personalized pieces, gift cards, and worn or altered items are non-returnable.
EXCHANGES
We do not offer direct exchanges. To receive a different item, return your original purchase (if eligible) and place a new order.
REFUNDS
Once your return is received and inspected, we’ll notify you of approval. Approved refunds are processed back to the original payment method within 10 business days.
If more than 15 business days have passed since approval, contact us at contact@facesphases.com .
Last updated: February 2026